If not, go to Help > Check for updates and ensure you're running the latest version. To check this, go to Help > About Acrobat. Next, let's make sure you have the most up-to-date version of Acrobat DC. This can sometimes help with network-related problems. If the file is on a shared network or drive, please download it to your computer locally and then try again. Let's work together to try and resolve this.įirstly, could you clarify if this problem is specific to a particular PDF file, or is it happening with all the PDFs you're trying to open? It's a good idea to test with a different PDF file to see if the issue persists. It can be frustrating when technology doesn't cooperate. I'm really sorry to hear that you're experiencing issues with Adobe Acrobat DC. The whole system is less than a week old with all OS updated. My previous pc (Windows 10) did not have this issue.I uninstalled CC and reinstalled, enabling it to install Acrobat again, but with the same issues. I went one step further when Adobe CC wouldn't reinstall Acrobat again. I did uninstall and perform a wipe for all Acrobat files. Turning off a couple security settings under Security (Advanced) and making sure certain popups were enabled under the General preferences tab. I did manage to get to my Preferences in Acrobat and attempt a few solutions I found on other posts. I cannot use the application at all since the popup happens soon after launch. Every time I open Acrobat I get this odd popup (see attached image) that freezes the application, requiring me to use Task Manager to force it close. I recently installed Adobe CC and the applications I needed (including Acrobat) to a new pc running Windows 11.
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